Privacy Policy

At Max & Woody’s, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use our website for shopping or booking cat sitting services.

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📧 Contact: maxandwoodys@gmail.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]

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1.

Definitions

 

• Data: Any personal information you provide to us, including your name, contact details, payment information, and pet care details.

• Cookies: Small text files stored on your device when you visit our website. See Section 9 for details.

• Data Protection Laws: Includes the UK GDPR and other applicable UK and EU privacy laws.

• Max & Woody’s, We, Us: Refers to our company as the data controller responsible for your personal data.

• User, You: Any person using our website for shopping or cat sitting services.

• Website: www.maxandwoodys.co.uk and its subdomains.

 

2.

What This Privacy Policy Covers

 

This policy applies to all data collected through:

• Our website (shopping & booking services)

• Email and phone communications

• Social media interactions

It does not cover third-party websites that may be linked from our site.

 

3.

What Data We Collect

 

We may collect the following data:

Personal Information

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• Name

• Contact details (email, phone number, address)

• Payment information (processed securely via third-party providers)

 

Cat Sitting Information

• Pet details (name, age, breed, medical history)

• Emergency contacts & veterinary details

 

Technical Data (collected automatically)

• IP address

• Browser type & device information

• Usage data (how you interact with our website)

 

4.

How We Collect Data

 

We collect data in the following ways:

1. Directly from you

   • When you place an order or book cat sitting services

   • When you contact us by email or phone

   • When you subscribe to our newsletter

2. Automatically

   • Through cookies and tracking tools when you browse our website

 

5.

How We Use Your Data

 

We only use your data when we have a valid legal reason, including:

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• Fulfilling orders & bookings (e.g., processing payments, arranging cat sitting services)

• Customer service & communication (e.g., responding to enquiries, sending booking confirmations)

• Marketing (with consent) (e.g., newsletters, promotions)

• Website improvements (e.g., analysing how users interact with our site)

 

We will never sell your data to third parties.

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6.

Marketing & Communication Preferences

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• If you have purchased from us, we may email you about similar products or services (soft opt-in).

• You can unsubscribe at any time using the link in our emails.

• For all other marketing, we will ask for your explicit consent before contacting you.

 

To change your preferences, email us at maxandwoodys@gmail.com.

 

7.

How We Keep Your Data Secure

 

We take security seriously and use:
✔ Encrypted payment processing for transactions
✔ Secure servers to store customer data
✔ Restricted access to sensitive information

If you suspect unauthorised access to your account, contact us immediately.

 

8.

How Long We Keep Your Data

 

We only keep your data for as long as necessary to:

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• Provide services (e.g., cat sitting, order fulfilment)

• Comply with legal obligations

• Resolve disputes

 

You can request data deletion at any time (see Section 10).

 

9.

Cookies & Tracking Technologies

 

We use cookies to:

 

🍪 Improve website functionality
📊 Analyse how users interact with our site
🎯 Show relevant ads and offers

 

Types of Cookies We Use:

• Essential Cookies: Necessary for site operation (e.g., login, shopping cart)

• Analytics Cookies: Help us track usage & improve our website

• Marketing Cookies: Used for personalised ads & promotions

 

You can adjust your cookie settings in your browser or via our Cookie Preferences page.

For full details, see our Cookies Policy.

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10.

Your Rights

 

You have the right to:
✔ Access your data – Request a copy of the information we hold about you.
✔ Correct inaccuracies – Update or amend your details.
✔ Request deletion – Ask us to remove your data (where legally applicable).
✔ Object to marketing – Opt out of promotional emails.
✔ Restrict processing – Ask us to limit how we use your data.

To exercise any of these rights, email maxandwoodys@gmail.com.

If you're unhappy with how we handle your data, you can complain to the ICO (UK’s data regulator) at www.ico.org.uk

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11.

Sharing Your Data

 

We only share data when necessary, such as with:

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• Payment providers (to process transactions securely)

• Delivery couriers (to fulfil online orders)

• Veterinary services (if required during cat sitting)

 

We do not share or sell your data for marketing purposes.

 

12.

Third-Party Links

 

Our website may contain links to third-party sites (e.g., social media, payment providers). These sites have their own privacy policies, and we are not responsible for their content or data practices.

 

13.

Business Transfers

 

If Max & Woody’s is sold or merged, customer data may be transferred to the new owner, who must use it in line with this policy.

 

14.

Changes to This Policy

 

We may update this privacy policy from time to time. Any changes will be posted here.

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15.

Contact Us

 

📧 Email: maxandwoodys@gmail.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]

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